Gray Decision Intelligence (Gray DI) is a leading provider of academic Program Evaluation Systems (PES) for higher education.  We empower colleges and universities with data, software, and facilitated processes to make informed decisions that drive student success, optimize finances, and fuel institutional growth in a dynamic market.  Our innovative solutions leverage AI to provide insights into student demand, job market trends, and competitive landscapes, enabling our clients to make strategic program choices.  We are launching a suite of AI services to help students succeed in college and their careers.

We are seeking a dynamic and client-focused Account Manager to join our growing team.  The ideal candidate will be passionate about higher education and technology and have a proven ability to build and nurture strong, long-term relationships with clients.  You will be the primary point of contact for a portfolio of higher education institutions, ensuring their continued success and maximizing the value they derive from Gray DI’s PES and its new AI services for students.

Responsibilities:

• Develop and maintain strong, long-term relationships with a portfolio of higher education clients, acting as their trusted advisor and primary point of contact.
• Understand client needs, objectives, and challenges related to academic program evaluation and institutional strategy.
• Educate clients on the full capabilities of Gray DI’s Program Evaluation System (PES), its AI solutions for students, and how they can help the college achieve its goals.
• Proactively identify opportunities for account growth, including upselling and cross-selling additional Gray DI solutions and services.
• Collaborate with internal teams, including product and customer success, to ensure client satisfaction and successfully implement and adopt our software.
• Conduct regular business reviews with clients to demonstrate value, discuss performance metrics, and gather feedback.
• Support contract renewals and extensions, ensuring favorable client and Gray DI terms.
• Stay informed about trends and developments in higher education, data analytics, and AI to better serve clients.
• Address client inquiries and resolve issues promptly and effectively, ensuring a high level of customer satisfaction.
• Contribute to the development of account strategies and sales forecasts.

Qualifications:

• Associate’s or Bachelor’s degree 
• 3+ years of experience in account management, sales, or a customer-facing role, preferably within a B2B SaaS or technology company serving the higher education sector
• Strong understanding of sales principles and customer relationship management (CRM) practices
• Excellent communication and presentation skills
• Ability to build rapport and trust with diverse stakeholders, including university presidents, provosts, deans, and academic leaders
• Strong analytical and problem-solving abilities, with a data-driven approach to client success
• Proficiency in HubSpot is preferred
• Self-motivated, organized, and able to manage multiple priorities in a fast-paced environment
• A passion for higher education, AI, and the transformative power of data

What We Offer:

• Opportunity to work with a cutting-edge AI-powered platform that is making a real impact in higher education
• Collaborative and supportive team environment
• Competitive salary and benefits package
• Opportunities for professional growth and career advancement

If you are a driven individual passionate about helping higher education institutions thrive through data-informed decisions, we encourage you to apply!

If you are interested, please send an email with your resume to chris.shenk@graydi.us.