Customer Success Hub

PLANNED SYSTEM MAINTENANCE

Gray conducts weekly system maintenance every Friday between 08:00 PM EDT and 10:00 PM EDT. Access to applications will be intermittent during this time. Please email support@graydi.us with any questions.

New Interactive PES Markets User Guide

Understand Your PES

Get started with an overview of your system by learning about PES Markets and PES Economics and Outcomes! These documents will give you insight into the software that you will use to create successful programs.

Interactive Training Guides

Dive into our series of interactive training guides designed to equip you with comprehensive knowledge and practical skills for navigating PES. Whether you’re seeking to refine your PES expertise or you’re just getting started, our immersive walk-throughs offer the perfect learning experience tailored to your needs.

PES Training Videos

Starting with PES Markets, this training series aims to foster the understanding and successful usage of all that PES has to offer. If you need to refresh your knowledge of the PES tools, or if you are a new user and looking to learn more, these videos are for you!

How to Read Your ScoreCard

Get up to speed on reading your scorecard, and then take a deeper dive into the powerful insights that are available to you.

2024 February PES Insights and Updates

Explore our latest PES Insights and Updates newsletter! Stay connected with the most recent data and system updates, ensuring you’re always in the loop. Delve into exciting news, invaluable tips, and a sneak peek into what’s on the horizon.

Gray DI Office Hours

Join our daily training session, held Monday – Friday at 12:00 p.m. EST.

Our Customer Success team will be available daily to cover a basic overview of the system as well as any specific questions or deep dives that you need!

How Can We Help You?

Do you still have questions?

Please contact us: support@graydi.us