Customer Success Hub
Your Guide to Understanding Your Program Evaluation System (PES)
PLANNED SYSTEM MAINTENANCE
Gray conducts weekly system maintenance every Friday between 08:00 PM EDT and 10:00 PM EDT. Access to applications will be intermittent during this time. Please email support@graydi.us with any questions.
Understand Your PES
Get started with an overview of your system by learning about PES Markets and PES Economics and Outcomes! These documents will give you insight into the software that you will use to create successful programs.
Interactive Training Guides
Dive into our series of interactive training guides designed to equip you with comprehensive knowledge and practical skills for navigating PES. Whether you’re seeking to refine your PES expertise or you’re just getting started, our immersive walk-throughs offer the perfect learning experience tailored to your needs.
PES Training Videos
Starting with PES Markets, this training series aims to foster the understanding and successful usage of all that PES has to offer. If you need to refresh your knowledge of the PES tools, or if you are a new user and looking to learn more, these videos are for you!
How to Read Your ScoreCard
Get up to speed on reading your scorecard, and then take a deeper dive into the powerful insights that are available to you.
PES Updates and Notifications
Stay informed about the latest updates and enhancements to PES. Here, you’ll find essential information to ensure you’re always up to date with new features and improvements. Never miss a beat, and access valuable resources to troubleshoot system errors efficiently.
Gray DI Office Hours
Join our daily training session, held Monday – Friday at 12:00 p.m. EST.
Our Customer Success team will be available daily to cover a basic overview of the system as well as any specific questions or deep dives that you need!
2024 May PES Insights Newsletter
Explore our latest PES Insights and Updates newsletter! Stay connected with the most recent data and system updates, ensuring you’re always in the loop. Delve into exciting news, invaluable tips, and a sneak peek into what’s on the horizon.
