Computational Social Science: Understanding and Shaping Our Digital World

Social media platforms are a cornerstone of modern communication. With more than 5 billion users worldwide, it’s clear that social media is a force to be reckoned with. It influences how we communicate, interact, and consume information. But how does social media shape our behavior, relationships, and society as a whole? This is where the fascinating field of Computational Social Science (CSS) comes into play.

Social Media Influences Behavior and Relationships

Social media’s pervasive influence on our behavior is undeniable. It affects how we communicate, consume information, and can even form aspects of our identities:

  • Communication and Social Interaction: Social media has transformed how we connect with others, offering a 24/7 platform for communication and interaction.
  • Information Consumption and Sharing: Social media allows anyone to share information and perspectives, bypassing traditional gatekeepers. It provides access to a wealth of content, but also exposes us to misinformation and echo chambers. *
  • Political and Social Engagement: Social media has been a powerful tool for mobilization and activism, but can also exacerbate political polarization and spread disinformation.
  • Purchasing Patterns and Sources: Social media influences our purchasing decisions through targeted advertising and influencer marketing. It influences how we buy, what we buy, and where we purchase goods. 
  • Self-Perception and Identity: The constant exposure to curated online personas can impact our self-esteem and sense of worth.
  • Mental and Emotional Well-being: Excessive social media use has been linked to increased anxiety, depression, and loneliness.

Beyond individual behavior, social media also shapes our relationships. It creates new connections, fosters online communities, and even influences how we interact offline.

Computational Social Science

To understand the complexities of social media’s impact, researchers turn to Computational Social Science (CSS), an interdicplinary field that uses computational tools to study social phenomena. CSS sits at the intersection of computer science and the social sciences. Social media generates a vast amount of data, and modern computational methods now enable us to analyze these data sets in ways we could not before. We can analyze the content, and also the relationships embedded within the data.

By leveraging advanced computational methods, CSS researchers can:

  • Analyze social media data: Uncover patterns, trends, and correlations in user behavior.
  • Model and predict social behavior: Develop algorithms to understand and predict how individuals and groups will act in online and offline settings.
  • Understand the impact of technology on society: Examine how social media influences social structures, cultural norms, and political processes.
  • Address social issues: Use data-informed insights to address challenges like misinformation, polarization, and online harassment.

A Real-World Example: Bushfires Fuel Climate Action

One example of CSS in action is a study on how social media influenced public perception during the devastating Australian bushfires of 2019-2020. Researchers analyzed thousands of tweets to track how the discourse around the fires evolved, revealing a shift in public opinion towards climate change and increased support for climate action.

Career Opportunities in Computational Social Science

The growing importance of understanding social media has created a demand for computational social scientists. Professionals in this field work in various sectors, including:

  • Social media and tech companies: Analyzing user behavior, developing algorithms, and improving user experience.
  • Non-profit organizations: Conducting research on social issues and using data to drive advocacy and policy change.
  • Governmental agencies: Monitoring online activity, detecting misinformation, and understanding public sentiment.
  • Research institutions: Conducting academic research on social media and its impact on society.

We are starting to see academic programs focused specifically on this field.  The University of Pittsburgh offers a bachelor’s degree in Computational Social Science through its School of Computing and Information. The program combines social science and computational methods to prepare students for careers in data analysis, research, and technology by teaching them to use computational tools to address social issues. The University of California San Diego offers a master’s degree in Computational Social Science through its School of Social Sciences. Target students include social science degree holders seeking deeper knowledge in quantitative methods. 

Computational Social Science is a dynamic and evolving field with the potential to revolutionize our understanding of social media and its impact on our lives. As we navigate the ever-changing digital landscape, CSS will play a crucial role in shaping a more informed and equitable future.

* A social media echo chamber is when one experiences a biased, tailored media experience that eliminates opposing viewpoints and differing voices.


Want to learn more about the programs reshaping the future of higher education?
Check out our 2025 5 Emerging Programs webinar to see what’s gaining momentum in higher ed and why it matters now more than ever.

Elaine Millar

Associate Vice President, Research

Elaine works with Gray DI’s education clients on strategic planning projects, program portfolio evaluations, program feasibility studies, price benchmarking, and research-intensive custom project work. She has performed in-depth analyses of existing programs and institutions, as well as assessed demand and employment opportunities for new and emerging programs.


Mary Ann Romans

Associate Vice President, Marketing

Mary Ann creates, defines, and executes marketing strategy at Gray Decision Intelligence.

About Gray DI

Gray DI provides data, software and facilitated processes that power higher-education decisions. Our data and AI insights inform program choices, optimize finances, and fuel growth in a challenging market – one data-informed decision at a time.

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